AKAZI MURI Kenya Airways(5)

Akazi muri Kenya Airways:Abantu 5

Customer Services Agent :5 positions

Department : Ground Services â€" Kigali Station

Welcome aboard Kenya Airways !

Kenya Airways is truly the Pride of Africa. Our global network now reaches 56 destinations, 45 of which are spread across the Africa continent. With a modern fleet of 33 aircrafts, including four Boeing 777 series, makes us one the youngest fleets in Africa.

Kenya Airways opens a world of opportunity across the continent, creating sustainable development by connecting its people and businesses within Africa and around the world.

At Kenya Airways we believe our greatest asset is our people. When you join Kenya Airways we provide you with training and all the systems and tools you require to perform. And best of all, we provide an environment that enables each and every one of our employees to achieve their full potential.

Brief Posting Description

To provide a safe, secure, efficient and customer focused passenger services in compliance with regulatory requirements, Company policies.

Detailed Description

To ensure efficient & effective passenger service in compliance with carriers policies/procedures and company approved SLA.

To ensure compliance with safety & security standards in our operations to comply with relevant statutory and industry requirements.

To protect and enhance revenue collection to meet Company targets.

To effectively communicate relevant aspects of service delivery internally and externally to meet customer expectations.

Ensure and maintain a healthy, safe and secure working environment in compliance with company procedures, regulatory authorities and requirements.

Job Requirements

Knowledge, Skills, Experience 'O' Level grade

Experience delivering service demanding consumer environment

Fluency in French/English languages and any other languages.

Good in handling Irregular Operations

Friendly and Helpful to customers

Deliver OTP

Competencies

Integrity.

Team player.

Proactive/results orientated.

Pleasant & presentable.

Good communication/intrapersonal skills.

Resilient.

Self motivated.

Additional Details

Compliance with SLA

Customer service delivery reactions/responses

Adhere to safety standards.

How to apply.

Interested applicants can log on to our website and apply online www.kenya-airways .com or submit their application letters along with detailed CV’s indicating three referees, notified copies of academic and professional certificates to the Kenya Airways office Union Trade Center building Ground floor not later than 29th Feb 2012 Kindly address the applications to : The Country Manager Kenya Airways Rwanda